1. Accurate information
Sellers must provide truthful information about their business, products and services.
2. Product authenticity
Sellers must have the legal right to sell what they list.
3. Pricing
Displayed prices must be accurate and sellers must honour confirmed orders subject to the marketplace’s published cancellation/refund rules.
4. Fulfilment
Sellers must fulfil accepted orders within the stated period.
5. Communication
Sellers must communicate professionally with customers.
6. Customer complaints
Sellers must cooperate with reasonable investigations into complaints.
7. Prohibited conduct
Fraud, deception, counterfeit products and other prohibited conduct can result in listing removal, suspension or termination.
8. Changes
Joliba may update marketplace rules as the platform develops.