If you have a problem with an order
Contact the seller first where appropriate and provide:
- order number
- product/service concerned
- description of the problem
- photographs or other evidence where relevant
- date received
- what resolution you are requesting
If the issue cannot be resolved
Contact Joliba Marketplace through the published complaints channel and provide the relevant evidence.
Joliba can review the marketplace transaction and communications and, where applicable under the marketplace rules, facilitate resolution between the parties.
Important
“Joliba holds your money until you confirm delivery”
until we have actually built that system.